Bali Hotels Association

Hi Readers,

I know it has been months since I update this blog. And I definitely missed all the great new things in BHA. Part as my learning and curiosity in hotel, I joined one of the hotel in Bandung. Just open on February 2009.

I had the chance to start as a pre opening team, pretty interesting and a lot of things to be prepare and done. Certainly learn the character of hotelier here. There are systems that we set up and bargain with the vendor. As one of the newest hotel, you need and demand a new and high tech system. Previous experince with these kind of programs certainly help a lot as a bargaining power

Next steps, is having cross departemental training. That’s one more step to achieving the hotel industry learning. Stay tune if you are intersted in this business.

Cheers

Wow there are a lot of things that I missed apparently…

Last Friday January 6th 2009 our colleague start the Tsunami Ready Tool Kit at Grand Istana Rama.

This program has start to be given to Bali Hotels Association members, and I am sure this will continue to spread the news as Bali is Tsunami Ready. Check out the Indonesia Tourism: Official Site - Ministry of Culture & Tourism, Republic Indonesia clik on Promotional Media for information.

I am waiting for my turn to join the class… Let me know the next schedule Alex…

Enjoy the reading and keep providing update.

Cheers.

Hello fellows,

Sorry for he very long delay. There has been some changes around here and a new arrangement for me here.

I’m ready for the new days of 2009.

I start the year anxiously with the first class of FOM course (7th meeting overall).

The course is with Human Resources and aimed at Front Line Manager. This subject take 2 days. Made Suwenten (Sanur Paradise Hotel) and Ingrid L. Assa (Conrad) are the senior Human Resources Director who have the lots of  experience. They know best practices and are willing to be share with all participants.

Te course starts with HR Management (overview), HR Planning and Recruitment, Employee selection.

We get the most update interviewing techniques (e.g., behavioral interviews), Training and Development, Performance Management, Reward Management, Career Management, and Industrial Relationship.

This is only a start… more details to each of these point will be arrange by Human Resources Association to be deliver in workshops for those who are interested in learning about it more.

SO watch out and see…

Thank you all - Cheers

Saturday, December 13th 2008

Up Selling deliver by Siswo Susetyo (Room Division Manager - Nikko Bali & Spa), starting with self assessment, simulation and role play used to transfer the concepts and ideas of Up Selling where all participant can present them selves as front office manager and experience or put their shoes as general managers, and other department heads.

An interactive movie and group discussion and close by questions and answer, Mr. Susetyo also share the worksheet that enable participants to use it for their practices.

Friday December 12th 2008 Front Office Manager Course continuous.

Subject is Reservation, brought by Melati Kusuma Sari (FOM Aston Bali) and Kadek Suartana (FOM Maya Ubud).

Re-viewing from traditional reservation to online reservation procedures and policy, participants of this course also shared the engine booking. They know now behind scene of online booking.

Previously on October 8th 2008 BHA held a workshop about Saving Energy.

We invites Andreas Heru - General Manager of PLN (City Electricity), he shared with BHA member about how and why we need to save energy every time.

Also Sammy Koeswandi (Managing Director Toshiba) & Alan Zhu (Senior Manager Industry Division Toshiba Asia Pasific), Pieter De Vries (Technical Consultant from Contained Energy), and FFI they shared about the tools for saving energy and how much cost we can save

This event attanded by Chief Engineer, General Manager, EAM/ RM, Environmental person in charge of BHA members.

Special program, special day, on Sunday December 7th 2008 we gather here on STP for the 3rd subject of Front Office Manager course.

The participant still up and spirited… What and how you secure your registration procedure, not involved directly to the activity. Make sure that the registration processes is smooth and clear and that includes the system and also the team.

Deliver in sharing method by Mr. Wahyu Gunadi (FOM Kuta Paradiso Hotel), challenge the participants to a deep and life discussions.

Ladies and gentlemen, bring your paper work next week on 1 Policy and Procedure as your project assignment from your lecturer.

See you next weekend

Stimulating technique of knowledge deliverance by Self Discovery Learning, used by Rahmat Julyanto (FOM Discovery Kartika Plaza Hotel). As Front Office Manager, one of the skills you have to mastery is Revenue Management, on yesterday’s (December 6th 2008) course Mr. Julyanto deliver introduction to the subject.

Understanding Inventory, Understanding Target Market, Understanding Potentials Period, Understanding Allotment, Analyzing Booking Pattern, Understanding Overbooking are the material deliver to all participant. They also have the chance to be reviewed on the spot in exercises they made by Mr. Julyanto. Analytical skills is stated ‘needed’ in the making of Revenue Management.

This morning, one of the participants share with me they read the material again last night… this is positive energy that will bring benefits to members. What and more to this…??? Join our course next year guys…

Here we go guys…

Congratulation for HFLA and HRA team, who prepared 12 consecutive course to become a Front Office Manager, also the participants. Together between BHA and also STP (Sekolah Tinggi Parisiwata) we prepared this program especially for BHA members, and also all hotelier who wish to develop themselves.

First batch joined by 16 participants from BHA member (Sanur Paradise, Sanur Beach, Novotel Benoa, The Ritz-Carlton, The Westin, Bali Garden Hotel, Kamandalu Resort & Spa, Nikko Bali Resort & Spa, The Bale, Discovery Kartika Plaza, Bali Padma, and Bali Hyatt).

It is our joy to be able to deliver this course, so the participants will be able to develop themselves and bring benefit to their sponsoring hotel.

First subject today is Forecasting and Budgeting by Mr. Jean-Charles Lé Coz, General Manager of Nikko Bali Resort & Spa. He also have background in Room Division, with his experience and expertise will bring more and comprehensive skill for participants.

Once again, congratulation to you all… hope you can share and bring out the best in you.

Next Bali Hotels Human Resource Association monthly meeting will be energized by knowledge and skill about NLP (Neuro Linguistic Programing). It is not a new technique but it is now the trend tools for our industry.

How NLP can Boost Human Capital Performance will be presented by Mr. Nikolay on December 12th 2008 in Sofitel only for BHA HRA member…

Have fun.

hra-invitation-dec